Shipping and Return Policy

Shipping:

-Orders will be shipped within 1-3 days of payment being received, unless it is a piece that is made to order. Most items in my store are ready to ship, and only need some processing and packing time.

*shipping and processing time may be slightly extended at peak times, ie Christmas or online market periods.

-Australia post is my main shipping provider, you can select express or regular shipping domestically. These are flat rates for as many pieces as are in your order. 

-Yes I ship Internationally.  If your country isn’t on the drop down menu at checkout, select the 'rest of the world' option. 

-International  'regular small parcel' is trackable by Australia post, and you will be sent an email with the Australia Post tracking number once the item/s have been lodged with Australia Post.

You may also select 'express' for international orders.

link to Australia post Tracking 

If you don’t see your tracking email right away, please check your junk folder. If it's still not there e-mail me at katherinewheeler@live.com.au and I can check it for you. 

* International and domestic shipping times are a longer than usual at the moment, due to limited flights to get them around the world.  Thank you so much for being patient!

 Returns:

-Please choose your items carefully, pictures form a big Part of the description of these one of a kind and hand made items. Please refer to measurements in product description before purchasing.

- Returns are not made for change of mind. 

-If you have any issues with your item, please e-mail me Katheirnewheeler@live.com.au to discuss a resolution.

-In case of ring sizing, I am happy to exchange item for correct size, for a different product, or give a store credit.
*Return shipping and any further shipping costs must be paid by the buyer in these cases. The return must arrive back to Katherine Wheeler Ceramics in original undamaged condition before the item that is being exchanged is sent out again to the customer.

-If your order arrives and appears to have been damaged in the post,  please photograph the damaged box and broken /damaged piece and email me. I will arrange an exchange or refund.

katherinewheeler@live.com.au 

Thank you !